Privacy Policy
How CloudVNO collects, uses, and protects your personal data.
Last updated: March 1, 2026
Introduction
CloudVNO ("CloudVNO," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit cloudvno.com or use our CPaaS services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Account information: Name, email address, company name, phone number, and password when you create an account.
- Payment information: Billing address and payment method details (processed securely by our payment provider; we do not store full card numbers).
- Communications: Messages you send to our support team, partner inquiries, and contact form submissions.
- API usage data: Phone numbers you provision, messages you send, calls you make, and verification requests you initiate through our API.
Information We Collect Automatically
- Usage data: API request logs, IP addresses, browser type, operating system, referring URLs, and pages visited.
- Cookies and tracking: Session cookies for authentication and preference cookies. See our Cookie Policy for details.
- Performance data: Response times, error rates, and service health metrics.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the CloudVNO platform and APIs
- Process transactions and send related information (receipts, invoices)
- Send transactional and operational emails (password resets, service alerts)
- Respond to support requests and communications
- Monitor and analyze usage patterns to improve our services
- Detect, prevent, and address technical issues and abuse
- Comply with legal obligations
Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers: Third parties who assist in operating our platform (cloud infrastructure, payment processing, email delivery), bound by confidentiality agreements
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
- With your consent: For any purpose disclosed at the time of collection
Data Retention
We retain personal data for as long as your account is active or as needed to provide services. API logs and message metadata are retained for 90 days by default. You may request deletion of your account data at any time.
Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
To exercise these rights, contact privacy@cloudvno.com.
Security
We implement industry-standard security measures including:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- SOC 2 Type II compliance (target)
- Regular security audits and penetration testing
- Employee access controls and security training
International Transfers
CloudVNO is headquartered in Dubai, UAE. We process data across geo-distributed infrastructure and may transfer data to regions where our service providers operate. For EU customers, such transfers comply with GDPR requirements (Standard Contractual Clauses or equivalent).
Contact
For privacy questions or to exercise your rights:
CloudVNO Dubai, UAE privacy@cloudvno.com