Upgrade your contact center with AI-powered call routing
Intelligent IVR, call recording, real-time transcription, and seamless agent routing — all via API.
The challenge
- Rigid legacy IVR systems require IT tickets and weeks of lead time to make even minor menu changes — your team can't respond to seasonal demand or product launches without months of planning.
- Without real-time transcription and call analytics, supervisors have no visibility into call quality, agent performance, or customer sentiment until after complaints arrive.
- Per-seat licensing on traditional contact center platforms costs $80–$150 per agent per month — and you pay whether agents are busy or sitting idle during off-peak hours.
How CloudVNO solves it
Programmable IVR you control via API
Build and update call flows in code, not in a web portal. Route by caller ID, business hours, agent availability, or any custom logic — and deploy changes in seconds without an IT ticket.
Real-time transcription and call analytics
Every call is transcribed in real time and surfaced in your dashboard. Spot trends, flag issues, and coach agents based on actual conversation data — not just call duration metrics.
Usage-based pricing, no per-seat fees
Pay only for the minutes you use. CloudVNO's Virtual Receptionist pricing scales with your call volume, not your headcount — so your costs match your actual demand.
Products in this solution
Everything you need, integrated and billed together.
Virtual Receptionist
AI-powered call routing with programmable IVR menus, business hours logic, and intelligent agent handoff.
Voice
Programmable voice with call recording, real-time transcription, DTMF, and conference bridging via REST API.
AI Voice
Deploy AI voice agents to handle tier-1 calls automatically — with seamless escalation to live agents when needed.
“We replaced a $50k/year IVR system with CloudVNO's virtual receptionist for $200/month. Same features, better call quality.”
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