Virtual Receptionist

Your AI-powered phone receptionist — available 24/7

Handle inbound calls with intelligent IVR, natural language routing, appointment booking, and seamless escalation to human agents. No coding required.

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Key benefits

24/7 availability

Your receptionist never sleeps, takes breaks, or goes on holiday. Every call is answered, every time.

Natural language understanding

Callers speak naturally — no button presses, no rigid menus. The AI understands intent and routes accordingly.

CRM integration

Push call outcomes, transcripts, and caller data to Salesforce, HubSpot, or any CRM via webhook.

Appointment booking

Connect your calendar and let the receptionist book, reschedule, and confirm appointments directly during the call.

Multilingual (15 languages)

Serve customers in English, Spanish, French, German, Mandarin, and 10 more languages. Automatic language detection included.

Seamless human handoff

When a caller needs a human, the receptionist transfers with a spoken summary so agents never ask callers to repeat themselves.

How it works

Configure

Configure call flows

Define your greeting, intents, routing rules, business hours, and escalation paths — via API or the no-code dashboard.

Interact

Callers interact naturally

Incoming calls are greeted instantly. The AI understands spoken requests and handles queries, bookings, and FAQs.

Route

Route, log, or escalate

Calls are transferred to the right team, logged with a transcript, or sent to voicemail — based on your configured rules.

Code example

from cloudvno import Client

client = Client("YOUR_API_KEY")

# Create a virtual receptionist configuration
receptionist = client.receptionist.create(
    name="Acme Support Receptionist",
    greeting="Hi! You've reached Acme. I can help with sales, support, or billing.",
    language="en-US",
    intents=[
        {
            "name": "sales",
            "phrases": ["sales", "buy", "pricing", "demo"],
            "action": {"type": "transfer", "destination": "+14155550101"},
        },
        {
            "name": "support",
            "phrases": ["support", "help", "broken", "issue"],
            "action": {"type": "transfer", "destination": "+14155550102"},
        },
        {
            "name": "appointment",
            "phrases": ["book", "appointment", "schedule", "meeting"],
            "action": {"type": "book_appointment", "calendar_id": "cal_abc123"},
        },
    ],
    after_hours={
        "enabled": True,
        "schedule": {"timezone": "America/New_York", "open": "09:00", "close": "17:00"},
        "voicemail": True,
    },
)

print(f"Receptionist SID: {receptionist.sid}")
print(f"Assign to number: {receptionist.webhook_url}")

Features

Customisable call flows

Natural language IVR

Intent detection

Appointment scheduling

SMS follow-up

Call recording and transcription

Voicemail with transcription

CRM webhook integration

Multi-language support (15 languages)

Business hours rules

After-hours handling

Escalation to live agent

Real-time analytics

A/B testing call flows

Pricing

See full pricing →

Per minute

$0.05

per minute

Starter plan (500 min)

$19

per month

Growth plan (2000 min)

$59

per month

Pay as you go. No minimums. No contracts. Volume discounts available.

Pair with

Programmable Voice

Full voice calling API for custom call flows.

Learn more

AI Voice

Low-latency SIP trunking for AI voice agents.

Learn more

Programmable SMS

Send SMS follow-ups and notifications.

Learn more

Get started in 5 minutes

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